AI delivers real benefits for IT leaders, but nothing groundbreaking

I spoke to around 160 IT VPs at a conference in Las Vegas last week. Two thirds said they had achieved some level of measurable benefit from AI in their organisation. Only 8 had achieved a transformational benefit, something so important they’d interrupt the CEO’s beach holiday. A recent Boston Consulting Group survey found that 70% of global CEOs believe that the success of their AI projects will be a critical component in their own performance appraisals.

It’s easy to find incremental benefits when you work with agents, but it’s harder to find a transformational benefit that transforms your business. That’s incremental, not revolutionary. So I think there’s more hype than reality in the current AI buzz in business.